Shipping policy

Shipping Policy

Last updated: April 27, 2026

Ecofrans (ecofrans.com) is the official online store of FransMart LLC, a duly registered US business. All orders placed on Ecofrans.com are processed and fulfilled by FransMart LLC. Below you'll find our shipping rates, delivery estimates, and related information.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Estimates

United States: Standard shipping 7–15 business days. Expedited options available at checkout.
Nigeria & International: 15–45 business days depending on destination and customs clearance.
Shipping rates are calculated at checkout based on your location and order weight.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Customs & Import Duties (International Orders) For international shipments, customs fees and import duties may apply and are the responsibility of the buyer. Ecofrans is not responsible for delays caused by customs.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at hello@fransmartllc.com  within 7 days of the expected delivery date and we will refund you or replace it. See our refund policy Refund Policy 

Contact Us Questions about your order? Reach us at hello@fransmartllc.com or call +1(202) 996 3576.