Shipping policy
Shipping Policy.
Last updated: September 2, 2026
Ecofrans (ecofrans.com) is the official online store of FransMart LLC, a limited liability company registered in Wyoming, United States (EIN: 42-1878359).
How We Fulfill Orders Ecofrans operates a distributed fulfillment model. Orders are picked, packed, and dispatched by our US-based fulfillment partners located across the United States. Your shipping label will show the dispatch location of the fulfillment center handling your order, which may differ from our registered office address at 30 N Gould St, Sheridan, WY 82801. This is normal and does not affect your order, tracking, or consumer rights in any way.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Estimates
- United States: Free shipping on all orders. Standard delivery 7–15 business days.
- International: 15–45 business days depending on destination and customs clearance.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update.
Customs & Import Duties For international shipments, customs fees and import duties may apply and are the responsibility of the buyer.
Lost or Damaged Packages Contact us at hello@fransmartllc.com within 7 days of your expected delivery date and we will replace or refund your order. See our full Refund Policy.
Contact Us Email: hello@fransmartllc.com | Phone: +1 (202) 996-3576