About Ecofrans

Ecofrans is the trading name of FransMart LLC, a limited liability company duly registered in the State of Wyoming, United States (EIN: 42-1878359). We are an e-commerce retailer specialising in home, baby, kids, and pet products for modern families.

Our Business Model

We are a US-registered online retailer that operates on a direct-to-consumer fulfillment model. Rather than maintaining a single warehouse, we partner with vetted fulfillment centers and suppliers located across the United States to pick, pack, and ship orders directly to our customers.

This means that when you place an order on Ecofrans.com, it is processed and dispatched by one of our US-based fulfillment partners — not from our registered office address. Our registered office at 30 N Gould St, Sheridan, WY 82801 is our legal and administrative address managed by our registered agent. All customer-facing operations, including order processing and fulfillment, are handled by our US fulfillment network.

This model allows us to offer competitive pricing, broad product availability, and reliable delivery across the United States without the overhead of a single central warehouse.

Our Legal Details

• Company name: FransMart LLC
• Trading as: Ecofrans
• Registration state: Wyoming, United States
• EIN: 42-1878359
• Registered address: 30 N Gould St, Sheridan, WY 82801, United States
• Email: hello@fransmartllc.com
• Phone: +1 (202) 996-3576

Delivery & Fulfillment

Orders are fulfilled by our US-based fulfillment partners and typically dispatched within 1–3 business days. US customers can expect delivery within 7–15 business days. Tracking information is provided for all orders. Please note that your shipping label may show a dispatch location that differs from our Wyoming registered address — this is normal and reflects our distributed fulfillment model.

Customer Support

Our support team is available Monday to Friday, 9am–5pm CST. We aim to respond to all enquiries within 24 hours. You can reach us via our Contact page, by email at hello@fransmartllc.com, or by phone at +1 (202) 996-3576.

Returns & Refunds

We offer a 30-day return window on all orders. If you receive a damaged, defective, or incorrect item, we will arrange a replacement or full refund at no cost to you. Please review our Refund Policy for full details.