FAQ – Frequently Asked Questions
Frequently Asked Questions
Can't find what you're looking for? Email us at hello@fransmartllc.com or call +1 (202) 996-3576.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout.
Can I change or cancel my order after placing it?
Orders are processed within 1–3 business days. If you need to make a change, contact us at hello@fransmartllc.com as soon as possible. We cannot guarantee changes once an order has been dispatched.
Will I receive an order confirmation?
Yes. A confirmation email is sent immediately after your order is placed. Please check your spam folder if you don't see it within a few minutes.
Shipping & Delivery
How long does delivery take?
US orders: 7–15 business days.
International orders: 15–45 business days, depending on destination and customs clearance.
How much does shipping cost?
We offer free shipping on all orders — no minimum required.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.
Do you ship internationally?
Yes, we ship to many countries worldwide. Delivery times and any applicable customs fees vary by destination. International customers are responsible for any import duties or taxes.
What if my order is delayed?
Occasional delays can occur due to customs clearance or high-demand periods. If your order hasn't arrived within the estimated timeframe, contact us and we'll investigate immediately.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition and packaging. To start a return, email us at hello@fransmartllc.com with your order number and reason for return.
My item arrived damaged or defective — what do I do?
Contact us immediately with a photo of the issue. We will send a free replacement or issue a full refund — your choice. You do not need to return damaged items.
I received the wrong item. What happens now?
We'll ship the correct item at no extra cost and arrange collection of the wrong item at our expense. Just contact us with your order number and a photo.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 3–5 business days back to your original payment method.
Products
What kinds of products does Ecofrans sell?
We curate practical, everyday products for home, baby, kids, and pets — focused on quality, safety, and value for modern families.
Are your products safe for babies and children?
Yes. All baby and kids' products in our catalog are selected to meet safety standards. Product descriptions include material details and any age recommendations. Always supervise young children during use.
Are your products in stock?
Our products are fulfilled by vetted suppliers. Availability is shown on each product page. If a product is unavailable, you can contact us to ask about restock timelines.
Account & Privacy
Do I need an account to place an order?
No. You can check out as a guest. Creating an account lets you track orders and save your details for future purchases.
How do you handle my personal data?
We take your privacy seriously. Please read our Privacy Policy for full details on how we collect, use, and protect your information.
Still have a question?
We're here to help. Reach us at hello@fransmartllc.com or call +1 (202) 996-3576. Our support team responds within 24 hours, 7 days a week.